Shipping Policy

FAQ – Shiny Waves Hair

1. What types of hair are suitable for Shiny Waves Hair?

Shiny Waves Hair is designed for all hair types: straight, wavy, curly, or thick. Its innovative technology creates beautiful wavy curls and mermaid waves regardless of your hair texture.

2. How do I use Shiny Waves Hair?

  1. Plug in the device and set the temperature according to your hair type.
  2. Divide your hair into sections.
  3. Clamp a section with Shiny Waves Hair, hold for a few seconds, and release.
  4. Repeat until you achieve your desired look.

3. How long does delivery take?

We ship worldwide with an average delivery time of:

  • 6 to 12 business days for major regions (USA, Europe, Australia, etc.).
  • A tracking number is provided so you can follow your order in real time.

4. Why does delivery take several days?

We ship our products directly from our international warehouses, to offer you competitive prices and high-quality products. We understand the importance of faster delivery and are actively working to partner with local suppliers to reduce shipping times and minimize our environmental impact.

5. What are the shipping costs?

Shipping costs depend on your location and the total value of your order. We often offer promotions that include free shipping. Check the checkout page for more details.

6. Can I return or exchange a product?

Yes, we accept returns or exchanges within 30 days of receiving your order if:

  • The product is defective.
  • You received the wrong product.
    Return shipping costs are covered by the customer unless the issue is due to our error. Please check our return policy for more details.

7. What is the warranty on your products?

Shiny Waves Hair comes with a 12-month warranty covering manufacturing defects. If you experience any issues, contact our customer support team with your order number and a description of the problem.

8. Can I use Shiny Waves Hair while traveling abroad?

Yes, the device is compatible with a universal voltage range (100-240V). Just make sure to use the appropriate plug adapter if necessary.

9. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can track your order through our website or directly on the carrier’s tracking page.

10. How can I contact you if I have a problem?

You can reach us via:

  • Email: hello@shinywaveshair.com
  • Contact Form: Available on our website.
    Our team typically responds within 24 to 48 hours.

11. Are your materials safe for hair?

Yes, Shiny Waves Hair is made with high-quality materials, including a ceramic coating that protects your hair from excessive heat.

12. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), and occasionally local payment solutions depending on your country.

13. Can I cancel my order after purchasing?

Orders can be canceled within 24 hours of purchase. After that, your order will already be in processing.

14. Is your product available in stores?

No, Shiny Waves Hair is exclusively available online through our official website. This allows us to offer the best prices without intermediaries.

If you have more questions, feel free to contact us! We are committed to improving your shopping experience and working towards faster and more efficient delivery options.